Direct Responsibilities
- ● OPERATIONS MANAGEMENT: Supervise processing of Remittance & Payments transactions to ensure that they are accurate,
as per the prescribed service delivery standards and as per the SLA with the sites.
● OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement and monitor
control plans and pay attention to risk related areas in operations.
● COMPLIANCE: Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects by the team
members.
“Anti-Money Laundering / Financial Sanctions (“AML/FS”) related duties: Operations are an integral part of the control
framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to
AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for
analysis and decision to the relevant authority.”
Contributing Responsibilities
● OPC: Contribute to the Operations Permanent Control framework
● CUSTOMER SERVICE: Monitor turnaround times, and operational efficiency. Resolve customer complaints and queries.
● CLIENT RELATIONSHIP MANAGEMENT: Support MO to address ultimate client needs and resolve customer complaints if any.
● INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and
disseminate information to the Team.
Technical Competencies Required
● Knowledge of preprocessing & processing of Remittance & Payments transactions.
● Familiarity with Computer applications, MS Office, Business Objects etc.
● Familiarity with Back Office Operations, Processes and systems.
● Knowledge on various regulations connected with Banking Operations. 5.Operational Risk awareness
● Knowledge on Banking Law & Practice
● Product Knowledge on Cash Management
Supplemental Pay:
• 13th month salary
• Performance bonus
Schedule:
• 8 hour shift
• Monday to Friday
Job Openings
Socmed Manager