Key Responsibilities:
- ● Develop and Implement Strategies: Design and execute social media strategies to grow brand awareness, drive engagement,
and cultivate a positive community atmosphere across platforms.
● Content Creation: Craft compelling and relevant content, including text, images, videos, and stories, that resonate with the
target audience and reflect brand values.
● Community Engagement: Actively interact with the online community by responding to comments, messages, and mentions
in an authentic and timely manner. Encourage discussions and address concerns to boost community satisfaction.
● Sentiment Analysis: Monitor and assess the sentiment of community interactions by analyzing feedback, comments, and
mentions. Use these insights to refine engagement strategies.
● Social Media Monitoring: Track and analyze social media performance metrics to measure the effectiveness of campaigns and
strategies. Adjust tactics to improve engagement and reach.
● Relationship Building: Cultivate relationships with influencers, brand advocates, and key community members to extend the
brand’s reach and influence.
● Trend Monitoring: Stay current on social media trends, industry developments, and competitor activity to spot new
opportunities for community engagement.
● Campaign Support: Collaborate with the marketing and PR teams to support campaigns, promotions, and events, ensuring
social media efforts align with broader marketing goals.
● Feedback and Reporting: Provide actionable insights by gathering and analyzing community feedback. Prepare regular reports
on social media performance and community growth.
● Crisis Management: Handle potential social media crises or negative interactions with professionalism, coordinating with
internal teams as necessary. - Job Qualifications:
● 3+ years of experience in communication, community management, or customer service.
● Exceptional written and verbal communication skills in English.
● Strong interpersonal and customer service skills.
● Experience with color cosmetic CPG brands in retail is preferred.
● Friendly, outgoing personality with strong storytelling abilities.
● General understanding of SEO and web metrics.
● Proficiency in word processing, spreadsheets, presentation tools, and social media management platforms.
● Good judgment and problem-solving skills. - Supplemental Pay:
• 13th month salary
• Performance bonus - Schedule:
• 8 hour shift
• Monday to Friday
Job Openings
Merchant Services
Full Stack Engineer
Sales & Marketing
Community Manager
Domestic Payments
Socmed Manager